When the Corona Pandemic struck the market, Canyon immediately felt the impact of disrupted supply chains, changing demand and skyrocketing logistic costs. In order to maintain our position as a rider-oriented company offering great value and service, Canyon regrets to announce the discontinuation of direct to consumer sales in South Africa as of 31 July.
Current customers and those who still wish to maintain existing orders will continue to receive high-quality service and support. To ensure all current customers in the South African market will enjoy their Canyon bikes in the long-term, all future warranty or service request will be managed by Canyon’s Global Service Center in Germany. Contact for service can be made via https://www.canyon.com/en-de/customer-service/help-center/.
While Canyon will discontinue direct sales in South Africa, the Canyon brand presence will be represented by mountain biking pro Erik Kleinhans, who competed on Canyon since 2016. Erik has since become not only a partner but a close friend to the Canyon brand. As an ambassador, he will stay in close connection with Canyon and ensure the brand’s ongoing visibility in his home country.
About Canyon
What started in founder Roman Arnold’s garage has grown into the world’s leading direct-to-consumer bicycle manufacturer. Renowned as one of the most innovative brands in the industry, Canyon designs bikes for every discipline – from road, triathlon and gravel to mountain, city, trekking, and e-bikes.
Canyon partners with the finest athletes and teams on the planet, taking insights from the toughest race conditions to engineer bikes and components for the highest levels of the sport. The result: award-winning bikes that set the standard for performance, innovation, and engineering – built to deliver at the highest level on any terrain.
“Inspire to Ride” is the mission driving Canyon to ignite a passion for cycling around the world thanks to a streamlined direct-to-consumer model, smart digital services, and Canyon Stores and service partners offering expert advice, community experiences, and full support. At the same time, Canyon is committed to responsible business practices, sustainable production, and the safety and well-being of employees, partners, and the environment.
Canyon bikes are available at canyon.com, through the Canyon app, and at selected Canyon Stores worldwide.
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