When the Corona Pandemic struck the market, Canyon immediately felt the impact of disrupted supply chains, changing demand and skyrocketing logistic costs. In order to maintain our position as a rider-oriented company offering great value and service, Canyon regrets to announce the discontinuation of direct to consumer sales in South Africa as of 31 July.
Current customers and those who still wish to maintain existing orders will continue to receive high-quality service and support. To ensure all current customers in the South African market will enjoy their Canyon bikes in the long-term, all future warranty or service request will be managed by Canyon’s Global Service Center in Germany. Contact for service can be made via https://www.canyon.com/en-de/customer-service/help-center/.
While Canyon will discontinue direct sales in South Africa, the Canyon brand presence will be represented by mountain biking pro Erik Kleinhans, who competed on Canyon since 2016. Erik has since become not only a partner but a close friend to the Canyon brand. As an ambassador, he will stay in close connection with Canyon and ensure the brand’s ongoing visibility in his home country.
About Canyon
Canyon is one of the most innovative bike brands in the world. The concept began in founder Roman Arnold’s garage and grew to be the world’s largest direct-to-customer manufacturer of road bikes, mountain bikes, triathlon bikes, gravel bikes, hybrid bikes, and electric bikes.
Canyon have earned their glowing reputation for innovation through consistently using advanced materials, thinking, and technology. The iconic Canyon design is easy to identify. Alongside being boldly competitive and ever-expanding, they are committed to making the global cycling community accessible for every rider.
While Canyon partners with some of the finest athletes on the planet, their mission, ‘Inspire to Ride’, highlights how they work to promote the power of cycling to everyone.
Canyon products are exclusively available online at www.canyon.com or via the Canyon app.
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