CANYON TO DISCONTINUE DIRECT SALES TO SOUTH AFRICAN MARKET

KOBLENZ, 28 JULY 2021 | EMBARGO UNTIL 28 JULY 2021, 11 AM (CEST)

When the Corona Pandemic struck the market, Canyon immediately felt the impact of disrupted supply chains, changing demand and skyrocketing logistic costs. In order to maintain our position as a rider-oriented company offering great value and service, Canyon regrets to announce the discontinuation of direct to consumer sales in South Africa as of 31 July.

Current customers and those who still wish to maintain existing orders will continue to receive high-quality service and support. To ensure all current customers in the South African market will enjoy their Canyon bikes in the long-term, all future warranty or service request will be managed by Canyon’s Global Service Center in Germany. Contact for service can be made via https://www.canyon.com/en-de/customer-service/help-center/.

While Canyon will discontinue direct sales in South Africa, the Canyon brand presence will be represented by mountain biking pro Erik Kleinhans, who competed on Canyon since 2016. Erik has since become not only a partner but a close friend to the Canyon brand. As an ambassador, he will stay in close connection with Canyon and ensure the brand’s ongoing visibility in his home country.

Canyon Bicycles wishes the whole South African cycling community a prosperous future and all Canyon riders a long and happy ride.